Shipping & International Export Policy

1. Origin & Carrier Partners

All orders are professionally packed and exported directly from our logistics centers in Guadalajara or Mexico City (CDMX).

• Official Carriers: We ship exclusively via FedEx International or DHL Express to ensure reliable cross-border transit.

• Tracking: You will receive a tracking number once your package is dispatched from our Mexican facilities.

2. Delivery Timeline (15–30 Business Days)

Due to international transit and mandatory U.S. Customs clearance, our standard delivery window is 15 to 30 business days.

• Processing Time: Orders are prepared for export within [X] business days before being handed over to the carrier.

• Transit Factors: This timeline accounts for potential high-volume periods or routine customs inspections at the border.

3. Customer Responsibility & Customs Duties

By completing a purchase, the customer acknowledges and accepts the following:

• Import Fees: [Nombre de tu Empresa] is not responsible for any customs duties, tariffs, or taxes (VAT/Sales Tax) applied by U.S. Customs and Border Protection (CBP).

• Payment: Any fees imposed at the border are the sole responsibility of the buyer. Failure to pay these fees may result in the package being abandoned or returned at the customer's expense.

• Compliance: The buyer is responsible for ensuring the imported goods comply with all local and federal U.S. laws.

4. Mandatory Contact & Support

We are committed to the successful delivery of your order. However, if any issues arise during transit:

• Contact Us First: For any inquiries, delays, or status updates, you must contact our support team directly at [Tu Email de Soporte].

• Investigation: Once you contact us, we will open a formal inquiry with FedEx or DHL to resolve any logistical bottlenecks.

• Responsibility: The shipment remains under the customer's responsibility once it has been legally exported from Mexico.

5. Delays Beyond Our Control

[Nombre de tu Empresa] is not liable for delivery delays caused by:

1. CBP Inspections: Random or intensive U.S. Customs inspections.

2. Weather/Logistics: Severe weather or carrier sorting facility disruptions.

3. Incomplete Data: Incorrect shipping addresses or phone numbers provided by the buyer.

6. Refused or Unclaimed Shipments

If a shipment is refused at the border or returned to Mexico due to unpaid duties or failed delivery attempts, the customer is responsible for:

• Original shipping charges.

• "Return to Sender" fees and any import taxes incurred during the return process.

• These costs will be deducted from any potential refund or credit.